PROSERTEC has defined as a general policy to offer global solutions which completely satisfies our clients, in quality as well as in service, at all time strictly complying with the current legal regulations, as well as with the codes, regulations and applicable specifications, and additional contractual conditions.

The directives issued by this Policy can be summarized in the following basic principles:

• Client Oriented
  PROSERTEC’s clients are our reason to exist. We do not only take care of their stated needs, but we must be able to be ahead of their expectations through a constant communication.

• Professionalism
  One of our behavioral constants is our on-going staff customization to new existing methods and techniques in the market in order to prevent mistakes and to continuously improve of internal task procedures.

• Integration and Participation
  The quality of our services depends essentially on the people who develop them and on the team work. Besides having the most appropriate means and methods, we empower the capabilities and skills of the people who work at PROSERTEC.

• Decentralization and Delegation
  All of the members of PROSERTEC assume responsibility for their tasks at the level to which they belong. The people belonging to different departments of the Company have the responsibility and authority within their task framework; to organize activities in order to achieve their goals and, mainly, to achieve the client’s satisfaction.

• Process-Based Management
  Constant controls and proper measurement mechanisms are applied in order to verify the final results of the processes, and to prevent any possible deviation in regards of the commitments established with all of the involved parties.

• Performance in Health, Safety and Environment
  PROSERTEC is committed to render its services to clients observing faithfully Health, Safety and Environment regulations established by the corresponding authorities, to which it has established a SSMA Management Handbook, and is likewise committed to comply with each of the client’s own regulations.
  PROSERTEC has decided to adopt a management model oriented towards Quality, whose principles are reflected in this Quality Handbook.
  All PROSERTEC’S personnel are formally committed with the principles stated on this Handbook, and to comply with the established requirements in it.
  Every year, PROSERTEC’s management files quality goals and performs a follow-up, verifying their compliance and establishing corrective measures, if needed.